Returns & Exchanges

At Official Charms, we want you to love your purchase; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible fashion items. Please ensure all products are returned in their original, unworn condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in the original packaging and include the printed return authorization slip provided by our portal.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5-7 business days.